Shipping & Delivery

******* Due to extended COVID-19 lockdowns across New South Wales and Victoria, resulting in high parcel volumes impacting parts of our couriers operations, customers may experience delivery delays in some parts of the state by up to 5 days ********

At My Supplement Store, we promise to have your orders dispatched and delivered as fast as possible. As long as you have a postcode, you can be confident in knowing we can get it to you quickly and effectively. We deliver Australia wide with orders usually shipped within 24 hours after they are placed.

At My Supplement Store we understand that you want to get your products delivered quickly and without complication, so we strive to make sure this happens each and every time. We are incredibly appreciative of our customers and the trust they put in us so we will always strive to ensure that you get your delivery fast and straight to your door with no fuss. 

 

Shipping & Handling Costs

A) Our shipping and handling fee is from $9.99 or FREE DELIVERY on all orders over $99.00. We encourage our customers to reach this amount to allow them to take advantage of the FREE DELIVERY offer.

 

Ordering & Delivery

After choosing to place an order with MySupplementStore.com.au the following process will take place during business hours (10am-4pm Monday – Friday EST).

1. You will receive an initial confirmation email that your order has been received.

2. Once your payment clears and dispatch information is available,our distribution centre you shall receive another email advising your delivery has been successfully shipped.

3. Goods are packaged in a discreet manner which shall prevent product damage during transport.

4. Goods ordered prior to 10am Eastern Australia time (Daylight Saving time when appropriate) shall be dispatched via the fastest method and should be within 1 to 3 business days (dependant on your location). 

5. Goods are sent from multiple sites and can be air, road or train freighted. We utilise multiple transport services to ensure you receive your goods as soon as possible.

6. Depending on your location (such NT, WA, Defence Addresses etc) and bulky parcels, parcels will take 5+ business days to deliver as we are located in New South Wales.

7. PLEASE NOTE: To ensure the quickest delivery, we are unable to deliver to Parcel Lockers, Parcel Collect or delivery locations limited to by Australia Post. 

8. If you are wishing to track your shipment, we provide tracking numbers on all items shipped along with tracking links and will be emailed to you on shipment of the goods. We store all of your shipping information including tracking and consignment numbers to ensure we can quickly check the status of your order if required. Shipping information and tracking is provided free of charge and is there to assist you after your purchase.

9. For your security, courier deliveries do require a signature on receipt. Therefore delivery should be to an address where someone is available to receive and sign for the goods during business hours. In the event no one is available to receive delivery, a card shall be left advising the package is collectable at the nearest courier depot or parcel connect agent.

10. Should you wish for deliveries to be left without signature (i.e. front door etc). This should be noted on your order comments and we shall be pleased to oblige on small value orders MySupplementStore.com.au assumes no responsibility for any lost or missing deliveries in this situation). All large value orders which are determined by MySupplementStore.com.au, for security reasons do require a signature.

11. Please note, the courier service we offer is Fastway Couriers and Couriers Please. For more information, head to https://www.fastway.com.au or https://www.couriersplease.com.au/

 

SALE PERIODS

Due to large uptake of orders during our sale periods, please be advised that there may be minor delays in shipping. My Supplement Store apologises for any inconvenience this may cause.

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SHIPPING INFORMATION

  • FREE SHIPPING on all orders over $99.
  • $9.99 flat shipping fee on all orders under $99.
  • We deliver Australia wide with orders usually shipped within 24 hours after they are placed.
  • Your order will arrive within 1-5 business days.
  • Parcels going to NT and WA may take 5+ business day to arrive.
  • Due to extended COVID-19 lockdowns across, couriers are experiencing delays of up to 5 business days.

 Returns Information

  • Unopened items may be returned or exchanged for up to 14 days from the purchase date.
  • We reserve the right to deduct the standard shipping fee ($9.99) plus a redirection and/or restocking fee for any refund issued due to change of mind.

Further Shipping and Returns terms and conditions apply.