Price Match Guarantee

At MY SUPPLEMENT STORE we don’t just say we offer the best value, we deliver on them.

Our Price Match Guarantee means that if you find a lower priced identical stocked item that is available with a competitor in Australia (even if it's on sale), we will match it plus throw in a FREE shaker valued at $9.99.

The Price Match Guarantee is exclusively available to My Supplement Store members only. If you aren’t a My Supplement Store member, you simply need to become a My Supplement Store member. To become a member, simply create an account on our website or go to one of our stores and ask for a My Supplement Store membership!

HOW DO I OBTAIN THE BEST PRICE? 

It's easy as 1, 2, 3! You can obtain the Price Match Guarantee by visiting your local My Supplement Store or by calling 1300 768 058.

1. Record the competitors price - This can be by a simple screenshot, a link to the website page, providing a catalogue or similar

2. Contact us - Give us a call or visit your local My Supplement Store with your record of the cheaper price

3. Once approved, we will provide you the price matched pricing for your selected product plus a FREE

WHAT DOES THE PRICE MATCH GUARANTEE APPLY TO?

The My Supplement Store price match guarantee applies to all identical products and services when the following needs are met:

  • Stocked at My Supplement Store
  • In stock at the Australian competitors website or store
  • Items that are an exact match in size and flavour
  • The product must be new and factory sealed
  • Not included in the exclusion list below
  • Must include all delivery charges and fees at check out

WHAT IS EXCLUDED FROM THIS PRICE MATCH GUARANTEE?

The following exclusions apply: 

  • Cashback and coupon offers (i.e. supplier/retailer cashback or reduced price available via paper coupon or electronic codeword)
  • Bulk quantities and pricing (i.e. a reduced price not available to the public)
  • Stock liquidations (i.e. competitor clearance products or goods sold by a business placed into receivership)
  • Ebay & Amazon Pricing
  • Competitors outside of Australia
  • No additional discounts apply after the price beat
  • Competitors price beat (i.e. competitor already offering a price beat on the same product)
  • Promotions on competitors products nearing expiry, or competitors products "on clearance"

WHAT ABOUT ONLINE STORES? 

 

The My Supplement Store Price Match Guarantee includes products that are able to be purchased from an Australian competitors online store - as long as the item is identical in flavour/size and is in stock. When our customer service team assess the Price Match Guarantee from a competitors online stores, they also take into account the added cost of delivery to your location (if any). If the identical, in stock product can be purchased and delivered to your location via an online store for a total price lower than the one we are offering, we will match that total price by providing you a discounted coupon code to use at check out plus you get a FREE shaker valued at $9.99.

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